Version: 1.0
Last updated: 23 October 2026
Effective date: 23 October 2026

1. Introduction

These Business Owner and Claim Terms govern the submission, claiming, management and verification of business listings on Niyazmandiha, a platform operated by Alki Labs Ltd.

They apply to individuals and representatives who create, claim or manage business listings.

These terms should be read alongside our Terms of Service, Acceptable Use and Content Policy, Privacy Policy and other applicable platform rules.

2. Eligibility and Authority

To submit, claim or manage a business listing, you must:

• Be at least 18 years old.
• Hold an eligible Niyazmandiha account.
• Have the legal authority or appropriate permission to represent the business.
• Provide accurate and current information.
• Supply reasonable supporting evidence when requested.
• Comply with applicable laws and Niyazmandiha policies.

By submitting or claiming a business, you confirm that you are authorised to act on its behalf.

Submitting false information, impersonating a business owner or attempting to gain unauthorised control of a listing is prohibited.

3. Business Listings

Niyazmandiha may contain business listings created by:

• Business owners or authorised representatives.
• Niyazmandiha administrators.
• Approved directory import processes.
• Other lawful sources, where permitted.

The existence of a business listing does not necessarily mean that the business has registered with Niyazmandiha, approved its publication or claimed management access.

Business listings may remain publicly available even where no registered owner manages them, subject to applicable law and our content policies.

4. Claiming a Business Listing

An eligible user may request management access to an existing business listing through the Niyazmandiha claim process.

We may require information or evidence reasonably necessary to assess the request.

Submitting a claim does not guarantee approval.

Niyazmandiha may approve, reject, delay or request additional evidence for a claim based on the available information, applicable policies and relevant legal obligations.

A claim may also be reviewed where conflicting ownership requests or other concerns arise.

5. Meaning of an Approved Claim

An approved claim grants an authorised account permission to manage the relevant business listing through Niyazmandiha’s available tools.

An approved claim:

• Does not transfer legal ownership of the business.
• Does not establish ownership of trademarks or intellectual property.
• Does not automatically constitute identity or business verification.
• Does not guarantee the quality, safety or legality of the business.
• Does not represent an endorsement by Niyazmandiha.

Claim approval and any separate verification status must not be represented as broader guarantees than they actually provide.

6. Business Owner Responsibilities

Business owners and authorised managers are responsible for maintaining accurate and lawful listing information.

This includes, where applicable:

• Business name and description.
• Address and service locations.
• Contact information.
• Opening hours.
• Services and products.
• Relevant licences, qualifications and authorisations.
• Published offers, promotions and other information.

Owners must not knowingly publish misleading or outdated information.

They must also protect their account credentials and notify Niyazmandiha if they suspect unauthorised access.

7. Reviews and Public Content

Claiming a business does not give the owner unrestricted control over independent reviews or other lawful user-generated content.

Business owners must not:

• Create fake reviews.
• Purchase or manipulate ratings.
• Threaten or harass reviewers.
• Impersonate customers.
• Misrepresent their verification or claim status.

Owners may report reviews or other content they reasonably believe violates platform rules or applicable law.

Niyazmandiha may moderate content in accordance with its published policies.

8. Business Enquiries and Messaging

Where messaging is available, eligible business owners may receive and respond to enquiries through Niyazmandiha.

Messaging availability depends on the business’s current eligibility and ownership status.

Owners must use messaging for legitimate business-related communication and comply with our Acceptable Use and Content Policy.

An approved claim or eligible business submission does not guarantee permanent access to messaging.

Where ownership changes, new managers do not automatically gain access to private conversations belonging to previous managers.

Access to historical conversations remains subject to the platform’s privacy and authorisation rules.

9. Disputed Claims and Ownership Changes

Niyazmandiha may investigate claims where:

• Multiple individuals claim authority over the same business.
• A claim appears fraudulent or misleading.
• A business changes ownership.
• An authorised representative leaves the business.
• A claim is challenged by another party.
• Relevant information becomes inaccurate or inconsistent.

During an investigation, we may temporarily restrict management access.

Where appropriate, we may reject, revoke or transfer listing management permissions.

We may request further evidence before restoring access.

A change in management permissions does not automatically require removal of the underlying business listing.

10. Account Inactivity and Business Listings

A business listing is not automatically deleted merely because the associated account becomes inactive.

Niyazmandiha may retain a legitimate public directory record where permitted by applicable law and platform policy.

Account inactivity, personal-data retention and deletion requests are handled in accordance with our Privacy Policy and applicable legal obligations.

Niyazmandiha may review inactive or unmanaged listings for accuracy, continued relevance and appropriate management access.

11. Suspension and Removal

Niyazmandiha may restrict, suspend or revoke business management access where reasonably necessary, including for:

• Fraudulent or unauthorised claims.
• Serious or repeated policy violations.
• Misleading business information.
• Security or safeguarding concerns.
• Legal or regulatory requirements.
• Confirmed ownership disputes.

Where appropriate, the public business listing may remain available after management access has been revoked.

We may remove or restrict the listing itself where required by law or our content policies.

12. Free Business Claims

Claiming a business listing on Niyazmandiha is free of charge.

There is no fee to submit a business ownership claim or obtain management access following approval.

Claim approval remains subject to eligibility, verification of authority where required, and compliance with Niyazmandiha’s policies.

Free claim access does not guarantee approval, business verification or exemption from moderation.

13. Complaints and Appeals

Business owners may raise concerns about rejected claims, disputed ownership, listing restrictions or other eligible management decisions through Niyazmandiha’s available support or complaints channels.

We may request additional information to assess the matter.

Complaints and appeals will be handled in accordance with applicable law and our published procedures.

14. Privacy and Data Protection

Business owners must respect the privacy and data protection rights of customers, reviewers and other users.

Information obtained through Niyazmandiha must not be used unlawfully or for purposes inconsistent with the platform’s terms.

Niyazmandiha processes personal information in accordance with its Privacy Policy.

Where business owners independently collect or process customer information, they are responsible for complying with their own applicable data protection obligations.

15. Changes to These Terms

We may update these terms to reflect changes in platform functionality, applicable law or business management processes.

The current version will be published on Niyazmandiha with its last-updated date.

Material changes will be communicated where required by law.

16. Contact

For questions about business listings, claim requests, ownership disputes or these terms, please contact:

Alki Labs Ltd — Niyazmandiha
Email: support@niyazmandiha.com