Version: 1.0
Last updated: 23 October 2026
Effective date: 23 October 2026

1. Introduction

This Reviews Policy explains how reviews and ratings are submitted, displayed, moderated and managed on Niyazmandiha, operated by Alki Labs Ltd.

Our aim is to provide a trustworthy platform where users can share genuine experiences and help others make informed decisions about businesses and services.

This policy applies to reviews, ratings and related user-generated content published through Niyazmandiha.

It should be read alongside our Terms of Service, Acceptable Use and Content Policy, Moderation, Enforcement and Appeals Policy and Privacy Notice.

2. Who Can Submit Reviews?

To submit a review, users must:

• Be at least 18 years old.
• Hold an eligible registered Niyazmandiha account.
• Have a genuine and relevant experience with the business or service.
• Provide truthful and accurate information.
• Comply with our platform policies.

Users may review a business based on a genuine interaction, including an enquiry, visit, consultation, purchase or use of a service.

A completed purchase is not necessarily required, but the review must accurately reflect the nature of the experience.

Users must not submit reviews on behalf of others or impersonate customers.

3. Genuine and Independent Reviews

Reviews must represent the reviewer’s own genuine experience and independent opinion.

Users must not:

• Publish fabricated or misleading reviews.
• Submit reviews for experiences that did not occur.
• Create multiple accounts to manipulate ratings.
• Coordinate misleading positive or negative reviews.
• Accept payment or other incentives in exchange for dishonest reviews.
• Misrepresent their relationship with a business.
• Use reviews primarily to promote unrelated products or services.

Where a reviewer has a material relationship with a business or has received an incentive, that relationship must be clearly disclosed.

Niyazmandiha may remove reviews that do not meet these standards.

4. Business Owners and Conflicts of Interest

Business owners, employees, representatives and other individuals with a material interest in a business must not submit reviews that falsely appear to be independent customer experiences.

Business owners must not review their own listings.

Businesses must not:

• Purchase fake positive reviews.
• Arrange coordinated negative reviews against competitors.
• Pressure customers to submit particular ratings.
• Offer undisclosed incentives for positive reviews.
• Threaten or harass customers over legitimate feedback.
• Attempt to manipulate the overall rating through misleading activity.

We may investigate suspected conflicts of interest or rating manipulation.

5. Review Content Standards

Reviews should be relevant, respectful and based on genuine experiences.

Reviews must not contain:

• Threats, harassment or abusive language.
• Unlawful discrimination or hateful content.
• Knowingly false factual allegations.
• Fraudulent or misleading statements.
• Unnecessary disclosure of private personal information.
• Confidential documents or sensitive information.
• Copyright or trademark infringement.
• Spam or unrelated advertising.
• Political campaigning or propaganda.
• Other content prohibited by our platform policies.

Users may express honest negative opinions about their experiences.

A review will not be removed solely because it is critical of a business.

6. Ratings and Review Display

Niyazmandiha may display numerical or star ratings alongside written reviews.

Ratings are intended to reflect users’ submitted assessments.

Overall ratings may be calculated from eligible published reviews according to the platform’s current rating system.

Niyazmandiha does not guarantee that ratings represent the views of every customer or that every submitted review is accurate.

Reviews and ratings published directly on Niyazmandiha are separate from ratings displayed by external platforms.

External ratings, where shown, should be clearly distinguishable from Niyazmandiha’s own reviews.

7. Review Verification and Authenticity

Niyazmandiha uses account eligibility controls and may apply technical or moderation measures to reduce fake reviews and rating manipulation.

However:

• We do not independently verify every purchase or transaction.
• We do not guarantee that every reviewer has purchased a product or service.
• We do not currently provide a verified-purchase badge.
• We do not guarantee that every review is genuine or factually accurate.

Reviews may be assessed following reports, suspicious activity or other relevant concerns.

Where appropriate, we may request information reasonably necessary to evaluate a review’s authenticity.

8. Review Languages and Translations

Niyazmandiha supports content in English and Persian.

Reviews may be submitted in a language supported by the platform.

Original review content is preserved unless removal, redaction or another lawful action is necessary.

If translation functionality is introduced, translated content should be distinguishable from the original review.

Translations may not reproduce every expression or nuance exactly.

9. Reporting Reviews

Users and business owners may report reviews they reasonably believe violate this policy or applicable law.

Reasons for reporting may include:

• Suspected fake reviews.
• Conflicts of interest.
• Harassment or threats.
• Privacy violations.
• Unlawful or discriminatory content.
• Spam or unrelated material.
• Misleading factual claims.
• Other policy violations.

Reports should explain the concern and identify the relevant review.

Submitting a report does not guarantee removal.

10. Review Moderation and Removal

Authorised moderators may assess reported reviews using available evidence and relevant platform policies.

Depending on the circumstances, we may:

• Leave a review published.
• Request clarification or supporting information.
• Restrict a review temporarily.
• Remove prohibited content.
• Remove a review that violates platform rules.
• Apply appropriate account restrictions for serious or repeated abuse.

Moderation decisions should be proportionate to the circumstances.

A business owner’s disagreement with a negative review is not, by itself, sufficient grounds for removal.

Review moderation is governed by our Moderation, Enforcement and Appeals Policy.

11. Business Owner Responses

Business owners may have access to review-management features supported by the platform.

Public owner replies are not currently enabled while their security and authorisation requirements remain under review.

Where reply functionality becomes available, business owners will be required to respond respectfully and comply with applicable content and privacy rules.

Businesses must not use replies to threaten reviewers, disclose private information or misrepresent disputed facts.

12. Reviews After Account Deletion

Our intended policy is to preserve legitimate published reviews after a user deletes their account, where lawful and appropriate, while removing identifying account information.

The intended anonymisation process includes:

• Replacing the public reviewer name with Anonymous Reviewer.
• Removing the association between the review and the deleted account.
• Retaining the rating and review content where lawful.
• Reviewing the text for personal information requiring redaction or removal.

This process is not yet fully aligned with the current account-erasure implementation, which may remove review text.

Until the anonymisation workflow is implemented and verified, review content may be deleted during account erasure.

Requests involving review content will be assessed in accordance with applicable data protection law.

13. Retention of Review-Related Moderation Records

Niyazmandiha may retain reports, supporting evidence and moderation decisions relating to reviews for up to 730 days (approximately 24 months) after a case is closed, subject to the applicable system configuration and legal requirements.

Records may be retained longer where justified by:

• Ongoing investigations.
• Legal claims or disputes.
• Fraud prevention.
• Security incidents.
• Regulatory or statutory obligations.

Access to internal moderation records is restricted to authorised personnel.

Further information is available in our Privacy Notice.

14. Appeals and Disputes

Eligible users may request a review of moderation decisions affecting their published reviews or account privileges.

Business owners may also raise concerns about decisions involving reviews of their businesses.

An authorised reviewer may uphold, modify or reverse a decision based on the available information.

Submitting an appeal does not automatically restore removed content.

Appeals are handled in accordance with our Moderation, Enforcement and Appeals Policy.

15. Changes to This Policy

We may update this Reviews Policy to reflect changes in platform functionality, moderation procedures, legal requirements or review-management practices.

The latest version will be published on Niyazmandiha with its last-updated date.

Material changes will be communicated where required by law.

16. Contact

For questions about reviews, reports, moderation or appeals, please contact:

Alki Labs Ltd — Niyazmandiha

Company number: 17253537
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@niyazmandiha.com